Terms of Booking
Last updated 18 October 2026
1. Who we are
These terms apply to bookings made with Ashcombe Leadership ("we", "us"). You can contact us at hello@ashcombeleadership.com. [Legal entity name, registered address and company or VAT number to be added before launch.]
2. Our courses
All courses are delivered live online on Zoom by a facilitator. We do not offer recordings, self-paced eLearning or in-person delivery under these terms.
3. Who can book
Bookings are for organisations and professionals booking for work. By booking you confirm you have authority to book for the people you register.
4. Booking sizes
- Half-day courses: at least 5 people per booking, up to 16 per session.
- The New Leader Programme: 1 or more people per booking, up to 12 per cohort.
- For larger groups we offer private sessions on request.
5. Prices and payment
Prices are per person in euro and exclude VAT, which is added where it applies. Payment is taken in full at booking by card through Stripe. Your booking is confirmed when payment succeeds and Stripe sends your receipt.
6. Discounts
Group savings apply per course line based on the number of people booked on that line. The all-four bundle saving of 10% applies when all four courses are in the same order. Discounts are shown in the cart before you pay and cannot be added after payment.
7. Joining instructions
We email the Zoom link and materials to the booking email 2 working days before the session or the first programme session. Please pass them on to your attendees.
8. Swapping participants
You can replace a participant with a colleague at no cost at any time before the session. Just tell us their name and email.
9. If you cancel or move
Notice is measured from the session date, or the first session of a programme cohort.
- More than 14 days before: full refund, or a free move to another date.
- 7 to 14 days before: 50% refund, or one free move to another date.
- Less than 7 days before: no refund, but you can move to another date for a fee of 20% of the booking value.
Missing a single week of the programme does not entitle you to a refund. We will share that week's materials.
10. If we cancel or move
We may cancel or move a session if a facilitator is unwell, for technical problems, or if a programme cohort has fewer than 6 people 14 days before it starts. You can then choose a full refund or a place on another date. We are not responsible for other costs you incur.
11. Taking part
We ask everyone to join with a camera on where possible and to treat others with respect. Sessions are not recorded so people can speak freely. We may remove anyone whose behaviour disrupts the session, without refund.
12. Not therapy or legal advice
Our courses build workplace skills. They are not counselling, therapy, HR or legal advice. For formal processes such as disciplinary or grievance cases, follow your own policies and professional advice.
13. Course materials
Workbooks and materials belong to us. Participants may use them for their own work but may not copy, resell or use them to train others.
14. Certificates
Participants who attend the full course, or at least five of six programme sessions, receive a CPD certificate from the CPD Accreditation Bureau showing their CPD hours.
15. Our liability
Our total liability for any booking is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law.
16. Events outside our control
We are not liable for delays or failures caused by events outside our reasonable control, including platform outages. We will offer another date or a refund.
17. Complaints
Please email hello@ashcombeleadership.com and we will reply within 5 working days.
18. Law
These terms are governed by the laws of Malta, and the courts of Malta have jurisdiction.